This training course is designed to help participants understand the ISO 9001 basic concepts of a Quality Management System (QMS) and learn how to implement and manage a Quality Management System (QMS) as specified in ISO 9001.

During this training course, the participants will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

  • Managers or consultants involved in Quality Management.
  • Individuals responsible for maintaining conformance with QMS requirements.
  • QMS team members.
  • Individuals involved in Quality Management.
  • Understand the elements and operations of a Quality Management System and its principal processes.
  • Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks.
  • Understand the approaches, methods and techniques used for the implementation and management of a Quality Management System.

Day 1|

Introduction to ISO 9001 and Initiation of a QMS

  • Understanding the organisation and its context
  • Quality Management Objectives
  • Scope of the QMS
  • Roles, responsibilities, and authorities
  • Identifying risks and opportunities

Day 2|

Implementation of a QMS

  • Document Management
  • Operational Control
  • Awareness and Communication
  • Monitoring, measurement, analysis, and evaluation
  • Internal Audit
  • Management Review
  • Continual Improvement