ISO/IEC 20000 FOUNDATION (ITSM)

Course Information

Course overview

ISO/IEC 20000 Foundation (ITSM)

ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Who Should Attend

  • Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in IT Service Management

Course Outline

  • Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
  • Day 2: IT Service Management System (ITSMS) requirements and Certification Exam

Available delivery methods for this course

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