Course Information

Course overview

ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness.

Who should attend

  • Managers or consultants involved in Quality Management
  • Expert advisors seeking to master the implementation of a Quality Management System
  • Individuals responsible for maintaining conformance with QMS requirements
  • QMS team members

Course Outline

Day 1: Introduction to ISO 9001 and initiation of a QMS

  • Course objectives and structure
  • Standards and regulatory frameworks
  • Quality Management Systems (QMS)
  • Initiating the implementation of a QMS
  • Understanding the organization and clarifying the quality objectives

Day 2: Plan the implementation of a QMS

  • Leadership and commitment
  • QMS scope
  • QMS policies
  • Roles, responsibilities and authorities
  • Risk assessment
  • Quality objectives and planning of changes

Day 3: Implementation of a QMS

  • Resource management
  • Awareness and communication
  • Documentation management
  • Operational control h
  • Product requirements, design and purchasing process
  • Production and service provision

Day 4: QMS monitoring, measurement, continuous improvement and preparation for a certification audit

  • Monitoring, measurement, analysis and evaluation
  • Internal audit
  • Management review
  • Treatment of non-conformities
  • Continual improvement
  • Preparing for the certification audit
  • Competence and evaluation of implementers
  • Closing the training

Day 5: Certification Exam