About IT Service Management

IT Service Management (ITSM) is a concept that enables an organization to maximize business value from the use of Information Technology.

The two common standard/framework for IT Service Management is ITIL and ISO 20000

IT service management (known as ITSM) is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.

Benefits of Implementing an IT Service Management Standards 

  • Offers competitive differentiation by demonstrating reliability and high quality of service
  • Gives access to key markets, as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000
  • Provides assurance to clients that their service requirements will be fulfilled
  • Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services


Contact our experts today to provide you with guidance on how to implement and audit an IT Service Management Standard.

You can also consider training in the areas of IT Service Management below: