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IT Service Management -Change Management Life Cycle

With the devastating impacts of the ongoing COVID-19 pandemic, one thing that all organisations have had to do is adapt to the current conditions and anticipate similar occurrences in future. Majority of organisations have a documented process and procedures to support Change Management. However, how to manage changes across the organisation is no small feat. In the recent past, many organizations have embraced working from home and most rushed to procure infrastructure to support working from home without mapping out...

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