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IT Service Management -Change Management Life Cycle

With the devastating impacts of the ongoing COVID-19 pandemic, one thing that all organisations have had to do is adapt to the current conditions and anticipate similar occurrences in future. Majority of organisations have a documented process and procedures to support Change Management. However, how to manage changes across the organisation is no small feat. In the recent past, many organizations have embraced working from home and most rushed to procure infrastructure to support working from home without mapping out...

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Formalising Your Business Continuity Management Practices with a Management System

The COVID-19 pandemic has caused an unprecedented disruption forcing organisations to ponder their survival. It is therefore proving crucial to put in place a formal proactive business continuity framework which can be relied on in times of crisis rather than have one on an ad hoc basis which is reactive in nature. This can be done using the ISO 22301 standard which specifies requirements to implement, maintain and improve a management system to protect against, reduce the likelihood of, prepare...

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Why you are Failing your Information System Audit

Most professionals in my field know the feeling – the tightening of the chest, the quickening pulse, sinking heart, the palpable silence with which an unsatisfactory Information Systems Audit Report is received. If you were the auditor, the experience is akin to being the grim reaper of traditional folklore.  There are intimations of heads rolling and no one will quite meet your eye; for a split second you reconsider your career, maybe even your life choices and whether it...

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Tips for Conducting Wildly Successful Online Training

If you are a trainer or have ever had the opportunity to present your ideas to an audience then you know that there are certain aspects to the interaction that help enrich the experience. Non-verbal cues - being able to “read the room”, group discussions to enhance engagement, and the ability to break the room into adhoc groups – basically enhanced engagement and participation.  Recent developments, COVID-19 notwithstanding, has necessitated that we conduct an increasing number of our professional interactions, including...

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Embedding an Enterprise Risk Management Culture

By; Ivy Waeni - Risk Management and Business Continuity Consultant Just because we see no evil, hear no evil, or speak no evil does not mean evil ceases to exist. The same can be said about our risk environment. We are ever surrounded by risks and we need to build a culture where risks are freely discussed and debated if we are to survive. The term has not been conclusively defined. However, starting from the basics, culture is defined as a set of...

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